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Student Support

At Apex Learning Virtual School (ALVS), it's our goal to ensure you and your family receive the support you need to navigate online learning and achieve academic success.

Teacher Feedback

Our certified teachers bring years of experience in online teaching, and offer support and feedback in a variety of ways. They will:

  • Provide individualized feedback on assignments
  • Return graded assignments within three business days
  • Monitor progress to ensure your student understands the concepts
  • Respond to questions through the message center in the learning platform
  • Offer 1:1 support as needed through phone calls, text messaging apps and scheduled Zoom meetings
I have been very impressed by Mark’s teachers, and we are appreciative of the quality of their feedback. His teachers tell him not only what he missed, but also why his answer was incorrect or incomplete. He doesn’t even get that kind of feedback from the teachers at his traditional school.

Michele V., ALVS Parent

Live Help

Get help in real time from a certified teacher via Zoom. Your student can ask questions verbally, use the chat feature or even share their screen to get direct support with their ALVS Course. Live Help is available Monday–Thursday from 8 a.m. to 5 p.m. CT, and Friday from 8 a.m. to 3 p.m. CT. Cameras can be on or off, and no appointment is needed.

Student Services for Part-Time Enrollment

If you’re enrolled part time, you’ll communicate with our Student Services team for administrative and product support. They can assist you with enrollment questions, navigating your account, monitoring your child’s progress and ordering transcripts. You can reach them via phone or email Monday–Friday from 7 a.m. to 5 p.m. PST.

Success Coaches for Full-Time Enrollment

Our Success Coach team helps full-time students navigate ALVS rules, procedures and the learning management system. Success Coaches are also proactive student advocates who can:

  • Be your point of contact if you need help reaching teachers of record, tech support or academic counseling
  • Keep an eye on student progress and offer resources and individual pacing plans to support your needs
  • Help with time management or self management by sharing advice for managing stress, staying motivated and problem-solving

Parent and Family Involvement

Ready to Take the Next Step?

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